Mail order


Please place your product order via email only at

All orders are exclusive of delivery. Charges subject to size, weight and country.

Delivery to EU mainland addresses isn't subject to customs or import charges but each country works differently and will depend on the amount you spend and sometimes where the product was manufactured originally.

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Vidal Sassoon has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. Contact your local customs office for current charges before you order, so you are aware of the charges. Please follow your tracking number to ensure you don't miss paying any duties required as items may be returned to sender or destroyed. Vidal Sassoon is not liable for items destroyed in the case of non payment of customs charges

For all queries, please contact +44 020 3958 4000

Thank you